answers to common questions


When will my item ship?

Many orders are custom and made especially for you, so we need up to 72 hours after payment to finish work. We ship ground for free. This can take up to 4 days to arrive to you after shipment depending how far the package is traveling. If you ordered a product that doesn't have any personalzation it will ship next day. If you need your package shipped overnight or sooner, reach out to us and we’ll work out faster shipping for you for an additional fee.

At Do It Up Custom (DIU) we believe that every gift is a moment to express love, kindness, and gratitude whether it's for yourself or someone else. Our core values are centered around quality material, exceptional service, and prompt delivery. We don't just want you to personalize or customize a product, we want you to DO IT UP!

Is what you sell on your website the only choices I have?

We place the most popular versions of our products online BUT we can customize items to suite your specific needs! Message us if you can’t find what you are looking for and we can work with you to make it a reality.

I placed an order but never got a confirmation email

Check your spam folder for an order confirmation, sometimes our emails can end up in your spam. If you still cannot find your confirmation, many times emails are accidently entered wrong during checkout and cannot send to the misspelled email. Contact us if you think you may have entered the wrong email for assistance.

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